ALL SALES ARE FINAL
Slomo is a digital product. Once access to the theme files has been provided, the purchase is generally considered final and non-refundable.
Unlike a physical product, a digital theme cannot be returned after it has been accessed or downloaded.
This does not affect any refund or cancellation rights that may be required by applicable law.
WHEN A REFUND MAY BE CONSIDERED
We understand that mistakes and technical issues can happen. Refunds may be considered on a case-by-case basis in the following situations.
DUPLICATE PURCHASE
If you accidentally purchase Slomo more than once for the same store, please contact us with the relevant order details.
After verifying the duplicate transaction, we may refund the additional purchase.
YOU DID NOT RECEIVE THE THEME
If your payment was successful but you did not receive access to Slomo, please contact us within 5 days of purchase.
We will first try to resolve the issue and provide access to the theme. If we are unable to deliver the product, a refund may be issued.
INCORRECT OR CORRUPTED FILE
If the files you receive are incorrect, corrupted or materially different from what was purchased, please contact us as soon as possible.
We will first provide a replacement or corrected version of the files. If the issue cannot reasonably be resolved, we may offer a refund.
CHANGE OF MIND
We generally cannot provide a refund because you changed your mind after purchasing Slomo or decided that you no longer want to use the theme after access has been provided.
Please review the demo, features and product information before purchasing.
If you have questions about whether Slomo is right for your store, contact us before placing your order.
SHOPIFY AND THIRD-PARTY SERVICES
Slomo is designed to work with Shopify.
Refunds are not normally provided for issues caused by:
- Changes made to the theme code by you or another developer
- Third-party Shopify apps
- External scripts or integrations
- Unsupported custom modifications
- Shopify account or subscription issues
- Features or services that were not advertised as being included with Slomo
If you experience a theme-related problem, please contact us first and we will try to help resolve it.
STORE SETUP AND CUSTOMIZATION SERVICES
Theme setup, store setup and other customization work are separate paid services where offered.
Before work begins, we will confirm what is included in the service.
If you cancel before work has started, you may be eligible for a full refund of the setup service.
If work has already begun, any refund will depend on the amount of work already completed. We may deduct the value of work already performed from any refund.
Completed setup or customization services are generally non-refundable except where required by applicable law.
HOW TO REQUEST A REFUND
To request a refund, contact us at:
[EMAIL]
Please include:
- Your order number
- The email address used for the purchase
- The reason for your request
- Any screenshots or other information that may help us understand the issue
Refund requests are normally reviewed within 1–7 business days.
Submitting a request does not automatically guarantee that a refund will be approved.
APPROVED REFUNDS
If your refund is approved, it will normally be returned to the original payment method used for the purchase.
Processing times may vary depending on your payment provider, bank or Merchant of Record.
CONTACT
If you have any questions about your purchase or this Refund Policy, contact us at:
SLOMO.IO
Email: slomo.support@gmail.com
Website: [WEBSITE]