This Privacy Policy explains how SLOMO.IO, operating under the Slomo brand (“Slomo”, “we”, “us” or “our”), collects, uses and shares personal information when you visit [WEBSITE], purchase Slomo, use our services or otherwise contact us.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
The information we collect depends on how you interact with Slomo.
Information You Provide Directly
You may provide us with information such as:
- Your name
- Email address
- Billing information
- Order details
- Information you send when contacting support
- Information provided when requesting theme installation, store setup or customization services
- Branding assets, store information or other materials you choose to send us
If you purchase a setup or customization service, you may also provide information necessary for us to work on your Shopify store.
2. PAYMENT INFORMATION
Payments may be processed by third-party payment providers or a Merchant of Record.
We generally do not directly receive or store your full credit card or payment card details.
Payment providers may collect information such as:
- Your name
- Billing address
- Payment method
- Transaction details
- Other information required to process the payment
Their handling of your information is also governed by their own privacy policies.
3. INFORMATION COLLECTED AUTOMATICALLY
When you use our website, certain information may be collected automatically.
This may include:
- IP address
- Browser type
- Device information
- Operating system
- Pages you visit
- Time spent on the website
- Referring website or source
- Information about how you interact with the site
We may collect this information using cookies and similar technologies.
4. COOKIES
We may use cookies and similar technologies to make the website work properly, remember preferences, understand how visitors use the site and improve our services.
Because our store is powered by Shopify, Shopify may also use cookies and similar technologies.
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect how parts of the website work.
You can find more information about Shopify's use of cookies in Shopify's own privacy and cookie documentation.
5. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Process purchases
- Deliver access to Slomo
- Send order or transaction information
- Provide customer support
- Respond to questions or requests
- Provide theme installation or store setup services
- Customize or configure a store where requested
- Provide future theme updates
- Prevent fraud and misuse
- Improve Slomo and our website
- Maintain the security of our services
- Comply with legal obligations
- Enforce our Terms of Service
Where permitted, we may also use your email address to send updates, product news or promotional communications.
You can unsubscribe from marketing emails at any time.
6. STORE SETUP AND SHOPIFY PARTNER SERVICES
If you purchase our optional store setup or customization service, we may need access to information related to your Shopify store.
This may include:
- Store name
- Store URL
- Product information
- Collections
- Images and branding assets
- Theme settings
- Navigation
- Other information necessary to complete the agreed work
If you do not already have a Shopify store, we may create one through our Shopify Partner account where this service has been agreed with you.
We will only use access to your store for the purpose of providing the requested service.
You should not send us passwords or other sensitive credentials unless they are genuinely required for the service and are being shared through an appropriate method.
7. HOW WE SHARE INFORMATION
We may share personal information with third parties where necessary to operate Slomo and provide our services.
These may include:
- Shopify
- Payment processors
- Merchant of Record providers
- Hosting and infrastructure providers
- Email service providers
- Analytics providers
- Customer support tools
- Professional advisers where necessary
- Service providers helping us operate the website or business
We may also disclose information where required by law or where necessary to protect our legal rights, prevent fraud or protect users.
We do not sell personal information in the ordinary meaning of the term.
8. SHOPIFY
Our website is powered by Shopify.
Shopify may collect and process personal information when you visit the site or make a purchase.
Shopify processes this information according to its own privacy policies and applicable data protection laws.
9. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to third-party websites or services.
These may include Shopify, payment providers, social media platforms or other services.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
10. MARKETING COMMUNICATIONS
If you choose to receive promotional emails from us, we may send information about:
- Slomo updates
- New features
- New products
- Offers
- Other Slomo-related news
You can unsubscribe at any time using the unsubscribe link included in marketing emails or by contacting us.
You may still receive non-promotional messages relating to your purchases, support requests or services.
11. DATA RETENTION
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
How long we retain information may depend on factors such as:
- Providing purchased products or services
- Maintaining transaction records
- Providing support
- Resolving disputes
- Preventing fraud
- Meeting tax, accounting or legal requirements
We may retain certain information where required by law even after you stop using our services.
12. SECURITY
We take reasonable measures to protect personal information from unauthorized access, loss, misuse or disclosure.
However, no online service or method of data transmission can be guaranteed to be completely secure.
Please avoid sending highly sensitive information through unsecured communication channels.
13. YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights relating to your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Request a copy of your information
- Restrict certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
Some rights may be limited depending on applicable law and the reason we need to keep or process certain information.
To exercise a privacy right, contact us using the information listed below.
We may need to verify your identity before completing a request.
14. CHILDREN'S PRIVACY
Slomo and our services are not intended specifically for children.
We do not knowingly collect personal information from children where doing so would violate applicable law.
If you are a parent or guardian and believe that a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.
15. INTERNATIONAL DATA TRANSFERS
Our service providers may store or process personal information in countries other than the country where you live.
This may include countries such as the United States and other locations where Shopify or our service providers operate.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
The original policy similarly provided for international processing and recognized transfer mechanisms where applicable.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to Slomo, our services, technology, legal requirements or business practices.
When we update the policy, we will change the “Last updated” date at the top of this page.
The latest version will always be available on our website.
17. COMPLAINTS
If you have a concern about how we handle your personal information, please contact us first using the details below.
Depending on where you live, you may also have the right to submit a complaint to your local data protection authority.
18. CONTACT
If you have questions about this Privacy Policy, want to exercise your privacy rights or have a concern about your personal information, contact us at:
SLOMO.IO
Email: slomo.support@gmail.com
Website: [WEBSITE]